Shipping & Refund Policy


This policy applies to products purchased exclusively on www.millz.in for users residing in India, specifically for orders shipped from Salem and Bangalore.

To return any faulty, damaged, or incorrect product within 7 days of delivery, please email us at sales@millz.in. Your return/refund or exchange status will be updated within 10 business days.

Returns

You can request a return for the following reasons:

  1. Unwanted Items

    • The item must be unused and in its original packaging.
    • Proof of purchase (receipt) is required to complete the return.
    • Refunds will only include the price paid for the product
    • If only part of an order is returned, refunds will be issued for the returned item(s) only.
    • Refunds will be credited within 10 business days after receiving the returned product.

  2. Partially Delivered or Damaged Orders

    • Report any damages or missing items within 24 hours of delivery with clear photographs.
    • A photo of the serial number found on the packaging is mandatory.

  3. Faulty Items

    • If you believe your item is faulty, please report it with details and photos/videos demonstrating the issue.
Refund Policy for Unwanted Items
  1. Refunds will only include the price paid for the product.
  2. If only part of an order is returned, refunds will be issued for the returned item(s) only.
  3. Refunds will be processed within 10 business days after receiving the returned product.
Refunds (If Applicable)

Once your return is inspected, we will notify you via email about approval or rejection.

  • Approved Refunds: Credited to your original payment method within 10 business days.
COD Returns

For COD orders, refunds will be issued to your bank account. Please provide your bank details (Name, A/c Number, IFSC Code) at sales@millz.in. Refunds may take up to 10 business days to reflect in your account.

Late or Missing Refunds

If your refund is delayed:

  1. Check your bank account or contact your credit card provider.
  2. If still unresolved, email us at sales@millz.in.
Exchange Policy

We offer replacements only for items that are defective or damaged. To initiate an exchange, you must email us at info@millz.in within 24 hours of the product being delivered. Exchanges will be processed within 7 business days from the date we receive the defective or damaged item.

Shipping Information
Standard Shipping Timeline:
  • Salem: Orders processed and delivered within 2-3 business days.
  • Bangalore: Orders processed and delivered within 2-3 business days.
For Returns:

To return your product, mail it to:
Mill-Z, Bangalore - 560001, Karnataka.

Shipping Costs:
  • You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Cancellation Policy
Before Shipping:

If the order has not been shipped, you can cancel it for a full refund.

After Shipping:

If the order has been shipped but not yet delivered, contact us at info@millz.in to initiate cancellation. Cancellation charges may apply.

Safe Packing:

Ensure safe packing for returns, as refunds will not be provided for items damaged during return shipping.

Once we receive and verify the condition of the returned item, refunds will be processed within 10 business days.

Shipping Timeline and Charges
  • For Prepaid Orders/Online Payment: Free shipping on orders above Rs.999. Standard shipping charges of Rs.89 apply to orders below Rs.999.
  • For COD Orders: Standard shipping charges of Rs.89 apply to orders below Rs.999, and FREE shipping for orders above Rs.999.
  • All orders will be shipped within 2-3 business days
Shipping Policy

  1. Do you ship across India?
    Yes, we ship across India, including Salem and Bangalore.

  2. When will my order be delivered?

Delivery Location Cut-Off Time Delivery (Before Cut-Off) Delivery (After Cut-Off) Payment Mode
Salem 3:00 PM Next day from order date 2nd day from order date Prepaid (Free Shipping) - Orders above Rs.999
Bangalore 3:00 PM Next day from order date 2nd day from order date Prepaid (Free Shipping) - Orders above Rs.999
Salem 3:00 PM 2nd day from order date 3rd day from order date COD
Bangalore 3:00 PM 2nd day from order date 3rd day from order date COD

Note: Deliveries to other cities may take 4-6 days from dispatch.

  1. How will my order be delivered?
    • Salem Orders: Delivered by our delivery team or last-mile delivery partners.
    • Bangalore Orders: Delivered by our last-mile delivery partners.
  2. How will I get information regarding my order delivery?
    • Salem and Bangalore Orders: Our delivery team will contact you prior to dispatch.
    • Other Locations: Customers will receive an AWB number via email to track their orders.
  3. What if I am not available during delivery?
    • Salem and Bangalore Orders: Delivery will be rescheduled for the next day.
    • Other Locations: Delivery will be rescheduled in coordination with our courier partners.

  4. What happens if a wrong address or phone number is provided?

    • Salem and Bangalore Orders: Address changes can be requested by contacting customer support.
    • Other Locations:
      • Pre-Dispatch: Address changes can be requested via customer support.
      • Post-Dispatch: Only address line changes can be requested via customer support.

  5. What is the procedure to cancel an order?

    • Cancellation must be requested within two hours of placing the order by contacting customer support.

  6. Can I request a Proof of Delivery (POD)?

    • Yes, POD will be provided within two business days upon request.

  7. What happens on National Holidays?

    • Orders will not be processed or dispatched on National Holidays.
Refund Policy

  1. What if delivery of the order is delayed?

    • Salem Orders: Delivery will be arranged on the 2nd business day. If delayed further, refunds will be issued as loyalty points.
    • Other Locations: Delivery delays will be addressed with our courier partner, and reshipment will be arranged if needed.

  2. What if the product is out of stock?

    • The product amount will be refunded as loyalty points.

  3. How will I get my refund?

    • Refunds will be issued as loyalty points, which can be used for future purchases.

  4. What if I receive damaged items?

    • Refunds will be processed as loyalty points after verifying photographs of the damaged products.

  5. Is it possible to get a monetary refund?

    • No, refunds are issued only as loyalty points.

  6. What if an item is missed from my order?

    • Discrepancies will be verified against the invoice, and appropriate resolutions will be made.

  7. What if I have a quality complaint?

    • Quality complaints will be reviewed by our team, and refunds are subject to management’s decision.

  8. How long will it take to get my refund?

    • Refunds will be processed within 48-72 business hours.

  9. How long do I have to report a complaint?

    • Complaints must be raised within 24 hours of delivery.

 

For further assistance, contact us at info@millz.in.